Autonomous Collection with AI at HRC

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Autonomous Collection with AI at HighRadius

Overview

‍HighRadius is a leader in AI-driven finance solutions, helping businesses streamline their operations and boost productivity. Our cutting-edge products optimize working capital, automate processes, and reduce manual tasks.

Project
‍HighRadius helps businesses automate their receivables.One of the 5 products. The collections product was used by Autonomous Receivables (AR) teams to follow up with clients nearing payment due dates.

Idea about B2B Collections

Think of it like using your credit card. You make a purchase, get your monthly statement, and if you forget to pay on time—your bank doesn’t stay quiet. You’ll get reminders via email, maybe a text, and eventually a call nudging you to clear the dues.

Now scale that to the B2B world.

Instead of a credit card, it’s an invoice. One business delivers a product or service, and the clock starts ticking. If the payment doesn’t come in, a collections team steps in, sending reminders, following up, often manually tracking who said what and when.

This is the heart of the collections process:
A cycle of reminders, prioritization, and persistence until the payment lands.

Challenges: AR teams struggled with

30%+ of follow-ups missed or delayed
Analysts lacked account-level visibility
No system to prioritize daily actions

Goals

Centralize follow-ups & actions
Automate reminders & escalations
Reduce time to collect
Automate Low Priority actions

Client

HighRadius

Contribution

UX Research, UI Design, Prototype, Design Handoff, Developer Session

Team

1 × product designer, 2 × product manager, 4 × engineer

Year

2019

Impact

Achieved 75% faster receivables recovery through AI-driven insights.

Enhanced user satisfaction with modern UI/UX improvements.

Automated dunning processes and call management for efficiency gains.

Process

In redesigning, I started with deep user insights and critical feedback. Through user interviews and analytics, we identified flaws in our outdated interface. Research and competitive analysis validated our direction, leading to a vision for a sleek, intuitive platform powered by AI insights. Collaborative design and iterative testing refined, ensuring modern aesthetics and seamless functionality. A transformative tool driving faster recovery and higher satisfaction, with ongoing plans to innovate further in AI and user experience.

Outcome

Revolutionised User Experience: CLS 2.0 achieved a remarkable transformation from outdated to cutting-edge, enhancing user satisfaction and productivity.

AI-Powered Insights: Integrated AI-driven analytics provided actionable insights, optimizing collections strategies and accelerating receivables recovery by up to 75%.

Streamlined Operations: Automated processes like dunning and call recording streamlined operations, freeing users from manual tasks and increasing efficiency.

Improved Accessibility: Enhanced interface design and touch-optimized controls improved accessibility, catering to diverse user needs and preferences.

Positive User Feedback: Received widespread acclaim for its intuitive design and functionality, setting a new benchmark in UX excellence within the industry.